Randstad HR Solutions
Randstad HR solutions is a full service HR services provider. Randstad implemented Hippo CMS and Hippo Portal to provide customers with a personalized online HR service platform.
The project goal was to improve Customer Satisfaction. Customer loyalty, always a critical business success factor, has taken on a whole new dynamic in the Internet economy, as online “self service” has become a standard expectation of the modern consumer.
With that in mind, and with an ever-increasing number of Internet-ready alternatives easily available to consumers, an effective customer HR portal strategy has become a mission-critical component for Randstad HR Solutions.
Critical Customer Self
Service Business Questions
- Can your customers quickly access their account information and find out about a bill, hours or invoice?
The primary benefits of the customer portal include:
- Increased revenue opportunities with new and existing customers
- Higher customer retention levels
- Improved cost savings via more efficient operations, reduced headcount and economies of scale
The Hippo Portal was an ideal environment to have customers access this private and highly secure information.
The most important advantages to use Hippo CMS in the online HR service platform are:
- Easy and fast access to information
- Secure and role based content delivery
- Improve knowledge sharing
- Optimize collaboration
- Reducing operational cost